SCOPE OF TRAVELOKA SERVICES
1. Through
the Site, Traveloka provides an online platform where you can browse different
types of airlines, train and other transportation services, temporary
accommodation and lodging (as applicable), and cards, as well as make a
reservation and/or purchase (“Services”). Users can make bookings of services
provided by hotels, airlines, train or other transportation operators, events
promoter, tourist attraction operator, travel agency, telecommunication
operator and/or any other service provider in cooperation with Traveloka
(“Vendors”) on the Site. By placing an order through the Site, you will be able
to book and/or purchase the airline tickets, train or other transportation
tickets, hotel rooms, event entrance tickets, tourist attraction entrance
tickets, tour packages, prepaid credits, voucher for prepaid sim-card, or other
services. We will provide a booking confirmation via email. We reserve the
right to refuse the booking for reasons set forth below.
2. Although
we will use our expertise with caution in performing the services, we do not
verify, and do not guarantee, that all information provided is accurate,
complete, correct or the latest available, and we are not responsible for any
errors (including placement and typing errors), obstruction (either because of
temporary and/or partial, damage, repair or improvement to the site or
otherwise), inaccuracy, misleading or false information or non-delivery of
information. This includes every information provided on our Site or other
platforms relating to the aircraft type, seat layout, seat pitch, in-flight
entertainment and WiFi availability, or any other information provided in
relation to the flight facilities specifications.
3. Changes
in market conditions or circumstances that occur can lead to changes in a short
time causing the information provided to be inaccurate or not applicable. In
case of any problems, contact customer service and they will assist you.
4. This
Site does not make any representations and should not be construed as making
any recommendations or suggestions of the level of service quality or rating of
the Vendors listed on the Site. We hereby declare denial of any claims, losses
or liability with respect to the quality or status of existing Vendors listed
on the Site (who provide airline, hotel or other services). Vendors may be
introduced in the form of different classes based on factors including but not
limited to their reviews, ratings or any other factors. The given rating is
calculated based on automated algorithms that can be updated and changed as per
our discretion.
5. We
have the right to not accept any user or booking (or in certain cases cancel
the booking confirmation) at our sole discretion and for any cause without
giving reasons for the rejection/refusal/cancellation. The reasons for
rejecting a user or booking or cancelling a booking confirmation may include
but are not limited to: breach of these Terms, trade or economic sanctions by
global or national authorities, embargo, prohibitions in regulations, fraud or
theft (or indication or suspicion of fraud or theft), suspicion of criminal
activity, suspicious ordering, services not being available or no longer being
made available by the Vendor, user providing inaccurate, erroneous or
misleading information, problems with credit card electronic communications,
information or transactions, inappropriate behavior, threats, insults, refusal
to provide information, practical impediments, communication difficulties or
breakdowns, a Real Mistake (hereinafter described below), history of breaches
of these Terms, or being placed on any “black lists” or “watch lists” by
governments or international organizations. In case the booking is rejected or
cancelled by Traveloka and payment has been made, Traveloka shall reimburse the
amount already charged without further charges. We can at anytime delete or
remove ("Removed") membership of the user of this Site, either
temporarily or permanently. Removed Users are prohibited to attempt using the
Site in any other name or through other users (hereinafter described in the
Fraud Prevention Mechanism condition).
In a particular case, we may cancel or reject
reservations with respect to the "Real Mistake", which does not
depend on where the error originated. A Real Mistake is a fault on the Site
(for example, in terms of price) which no reasonable person would consider
appropriate or to make business sense. The amount charged shall be reimbursed
without further charges in such a casesumber : https://www.traveloka.com/en/termsandconditions
